What a credit note shows

A credit note shows the credit note number, original invoice reference, refund date, vendor details, customer billing details, refunded item and total refund amount. Where billing details are available, they are shown on the credit note for record keeping.

Opening a credit note

1. Open the credit note from the refunded payment record when the option is available.
2. Review the credit note number and original invoice reference.
3. Check the refund amount and notes.
4. Print the credit note if you need a paper or PDF record.

Record keeping checks

Compare the credit note against the original receipt or invoice and the refund shown in your payment records. Keep the credit note with your bookkeeping records if your process requires it.