Sync queue and retry states
Review queued, processing, retrying, conflict, failed and synced accounting work.
Integrations
Sync queue and retry states
Use sync queue and retry states to understand what is happening when invoice sync work is waiting, retrying, blocked by a conflict, failed or completed.
Reading queue totals
The Integrations advanced panel and the invoicing area can show queue totals such as queued, retrying, conflicts, failed and due retries. These totals help your team decide where to focus review time.
- Queued
- The sync request is waiting for processing.
- Processing
- The sync request has started.
- Retrying
- A later attempt has been scheduled after an error.
- Conflict
- A mapping issue needs review before retrying.
- Failed
- The sync request reached an error state.
- Synced
- The sync request completed or was safely recognised as already linked.
Retrying an invoice sync
Invoicing can show provider status notes for each invoice. If an invoice has a failed, conflict or retrying status, the page can offer a retry action for the relevant provider.
Checks before retrying
- Confirm the intended accounting provider is connected.
- Review the latest status note for the invoice.
- Check mapping or conflict information if the same invoice has been synced before.
- Coordinate with your bookkeeper before repeating sync work for important invoices.
After a retry
Refresh your review by checking the invoice status note, queue summary and health panel. If the result changes to synced, continue with your normal bookkeeping review. If the status remains failed or conflict, keep the invoice under admin review before relying on synced information.